east homes – staff conference, canary wharf

East Thames Homes wanted their residents to receive a great customer experience and decided to use this conference to convey that message. Rather than simply run customer service workshops, we designed an event that would highlight the organisation’s strengths and weaknesses and give staff a great experience too.

In preparation for the event, Deliverers carried out undercover filming with East Homes’ Chief Executive, Victor da Cunha. Special effects make-up was used to disguise Victor and secret-filming devices ensured his experience would be the same as his residents. The resulting film had a dramatic impact at the conference as it showed areas of both excellence and unacceptability, clearly and honestly.

We also wanted East Homes’ staff to be on the receiving end of a great experience and so, during the event, the two hundred delegates were able to have a massage, learn to salsa, play Scalextric and arcade games and even try their hand at poker. Feedback after the event showed delegates clearly understood the importance of giving residents a great customer experience.

Our jobs for East Thames Group:

Click here to return to client list